account manager
Location: Cornwall (Hybrid – Office near Falmouth + remote)
Hours: Full Time, 9:00AM-5PM
Salary: £30,000 (dependant on experience)
Perfect For: Someone that loves owning the client experience, can multitask like a badass and has no fear of spinning many plates
We’re after a highly organised, person-centred individual to join our team as an Account Manager. You’ll act as the vital link between our clients and our internal experts , turning client needs into clear, actionable briefs and supporting our fulfillment team with meticulous project oversight. If you’re the kind of person who gets excited by building deep trust , guiding clients through seamless onboarding , and the thought of being a “Relationship Guardian” who ensures every project is delivered with brilliance —we should talk.
the role.
FutureProof is looking for a highly organised, person-centred Account Manager to act as the vital link between our clients and our internal experts.
In this role, you are the “Relationship Guardian.” You aren’t required to build the strategy or manage the technical execution of campaigns, we have a Strategist and a Studio Director for that. Instead, your mission is to own the client experience, ensuring the team is briefed correctly and projects are delivered with the “brilliance” our clients expect.
What You’ll Be Doing
The Go-Between: Acting as the primary point of communication between the client and our internal Studio/Strategy team
Brief Translation: Taking client needs and turning them into clear, actionable briefs for the Studio Director and Strategist.
Relationship Management: Building deep trust with clients and ensuring their expectations are managed effectively.
Project Oversight: Tracking the status of all work. While you aren’t “doing” the campaigns, you are responsible for knowing exactly where they are in the pipeline.
What you your day will look like
A Day in the Life
- 09:00 – Arrival & Set-up: You arrive a little early to settle in, grab a coffee, and prep for the day ahead.
- 09:30 – Team Stand-up: The whole team meets to discuss the day’s focus. You’ll highlight your clients’ priorities and flag any potential “roadblocks” to the Studio Director or Strategist.
- Morning Momentum: You’ll dive into your inbox, liaising with clients to keep them updated and checking in with the internal team to ensure work is moving smoothly.
- The Handover: You’ll meet with the Sales Team for a “Deep Dive” onboarding call for a new client, taking all the notes needed to ensure a seamless transition into the agency.
- Onboarding Excellence: A significant part of your role is guiding clients through our 3-month onboarding window. You’ll be their primary guide, making sure they feel supported and excited as we launch their first projects.
- The Liaison: You’ll spend time translating client feedback into clear instructions for the Studio and ensuring the Strategist has everything they need to hit the client’s goals.
who you are:
- Experience: 3+ years in an agency Account Management role (B2B experience is a significant plus).
- The “Glue”: You pride yourself on being the person who keeps everything on track. You’re organised, proactive, and never let an email slip through the cracks.
- Communication Specialist: You can take complex technical updates from the studio and explain them to a client in a clear, relatable way.
- Onboarding Specialist: You enjoy the “new client” phase, you’re welcoming, thorough, and great at making a fantastic first impression.
What you’ll get:
- Competitive salary with huge room for career growth in a growing agency
- Hybrid working: 2 days WFH, 3 days in our Cornwall office (near Falmouth
- You’ll work directly with senior leaders in a supportive environment where your role as the “client advocate” is truly valued.
- Access to the office sweet + biscuit jar
- Work across diverse portfolio of industries and business models
How to apply:
Send your CV, explaining your AM experience and examples of where your client wrangling has lead to big client win to: [email protected].
Subject Line: “Account Manager- [Your Name]”
Apply by: 7th March 2026
